Delivery


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DELIVERY DETAILS

DOMESTIC DELIVERY (AUSTRALIA)
We offer free shipping for all domestic orders over $120. For all orders under $120, a shipping fee of $10 will be applied. Orders are dispatched daily. Please allow 2-8 days for delivery, depending on your location.

Wandering Market endeavours to dispatch all orders upon receipt of successful payment. Some items are of limited stock and may take up to 10-15 business days to source. Customers will be notified of any dispatch delays.

Orders received and paid for by 9am AEST on a business day, will be dispatched on that day. Orders made and paid for on a Saturday and Sunday or public holiday will be dispatched on the following business day. At peak times there may be delivery delays and our customer service officer will keep you informed.

You will be sent a notification email with a Registered Post Number once your order is on its way to you. We cannot guarantee delivery times and we will not accept responsibility for lost/stolen goods once they have been accepted by Australia Post.

If you do not receive your order in the time-frame specified, please contact email us at hello[@]wanderingmarket.com.

 

NEW ZEALAND DELIVERY
New Zealand customers will be charged $20.00 and will be sent via Australia Post.

INTERNATIONAL DELIVERY
We do deliver to various countries postage starts at $25.00 please contact us at hello[@]wanderingmarket.com for further details.

CURRENCY
All values will be converted to Australian Dollars prior to the transaction being completed.

 

REFUND POLICY

Returns
If 7 days have elapsed since your purchase we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging.

Non-returnable items:

    - Earrings
    - Studs
    - Cuff earrings
    - Gift cards
    - Some health and personal care items such as perfume, body scents etc.


    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer. If fault is due to the manufacturer we will contact them on your behalf.

    There are certain situations where only partial refunds are granted (if applicable), for example:

    - Books and cards with obvious signs of use
    - Any item not in its original condition that is damaged or has missing parts for reasons not due to our error
    - Any item that is returned more than 14 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

    Late or missing refunds (if applicable)
    If you haven’t received a refund within 21 days after receiving notice of your approval, first check with the relevant financial institution. If your original method of payment was via PayPal. contact PayPal. It may take some time before your refund is officially processed and posted. If you’ve done all of this and you still have not received your refund, please contact us at hello[@]wanderingmarket.com.

    Sale items (if applicable)
    Sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective. If you need to exchange it for the same item, send us an email at hello[@]wanderingmarket.com for further details. Where that item is not in stock, you will receive a gift credit to the same value as your original purchase or your money back. If you elect to take the gift credit, we will send it via email.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you via email.

    If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

    Shipping
    To return your product, please email hello[@]wanderingmarket.com and you will be advised of the shipping address and details.

    Shipping (returns) – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Shipping (exchange) – For domestic customers, we will credit you to the value of the cost to send the item via standard Australia Post per the Australia Post Postage Calculator or arrange a pre-paid satchel.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75AUD, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.